Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of PaddleHub (the "Platform"), operated by PaddleHub. By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

1. What PaddleHub is

PaddleHub is a technology platform for the pickleball community. It lets players discover and enter tournaments, book courts at partner clubs, find and host open-play games, book coaching sessions, and follow rankings and ratings. PaddleHub acts as an intermediary that connects players with clubs, organizers and coaches ("Providers") and facilitates payments between them. Except where expressly stated, PaddleHub is not the organizer of an event, the owner of a court, or the provider of a coaching session.

2. Eligibility & accounts

• You must be at least 18 years old, or use the Platform under the supervision of a parent or legal guardian who accepts these Terms.
• You are responsible for the accuracy of the information you provide and for keeping your login (email/phone and any OTP) secure.
• You are responsible for all activity that occurs under your account.

3. Bookings, entries & the role of Providers

When you register for a tournament, book a court, or book a coaching session, you enter into a contract with the relevant Provider. The Provider sets the price, availability, schedule, and its own rules. PaddleHub facilitates the listing and payment but is not a party to that contract and is not responsible for a Provider's performance, conduct, or the condition of any venue or equipment.

4. Payments & fees

• Payments are processed through a certified third-party payment gateway. PaddleHub does not store your full card or bank details.
• Prices are shown before you confirm a payment and are charged in Indian Rupees (₹) unless stated otherwise.
• PaddleHub charges a platform fee of 5% on paid transactions (tournament entries, court bookings, coaching sessions and hosting) to operate and maintain the Platform. The applicable amounts are shown at checkout.
• PaddleHub collects the payment, retains its platform and applicable gateway fees, and settles the net amount to the relevant Provider.
• You are responsible for any taxes applicable to your transactions.

5. Cancellations & refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

6. PaddleHub Pro

PaddleHub Pro is an optional paid subscription that unlocks premium features. It renews automatically until cancelled. You can cancel at any time; cancellation stops future renewals and access continues until the end of the current billing period. See Pricing and the Refund Policy for details.

7. Ratings & DUPR

The Platform displays player ratings and rankings, including DUPR ratings provided by a third party. Provisional ratings are estimates that adjust as you play and are not a guarantee of skill or outcome. PaddleHub is not responsible for the accuracy of third-party ratings.

8. Acceptable use

You agree not to:

• break any law, or infringe the rights of others;
• post false, abusive, harassing or misleading content;
• attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform;
• misuse payments, chargebacks, or another person's account.

9. Intellectual property

The Platform, including its name, logo, design, and software, is owned by PaddleHuband protected by applicable laws. You may not copy, modify, or redistribute it without our permission. You retain ownership of the content you submit but grant us a licence to use it to operate the Platform.

10. Disclaimers & limitation of liability

Pickleball and related activities carry inherent risks. You participate at your own risk. The Platform is provided "as is" without warranties of any kind. To the maximum extent permitted by law, PaddleHub is not liable for indirect or consequential losses, and our total liability for any claim relating to a transaction is limited to the platform fee we earned on that transaction.

11. Suspension & termination

We may suspend or terminate access to the Platform if you breach these Terms or for the security and integrity of the service. You may stop using the Platform and close your account at any time.

12. Governing law

These Terms are governed by the laws of India, and the courts at Uttarakhand, India shall have jurisdiction, subject to applicable law.

13. Changes

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of the Platform after changes means you accept the updated Terms.

14. Contact

Questions about these Terms? Reach us via our Contact page or at info@paddlehub.app.